| Q. |
How do I make my room reservation
? |
| A. |
To make reservations, please use
our Secured Online Reservation Form available on this
website. Please ensure that you furnished all the required
information as specified on the Reservation Form. |
| Q. |
When I submit my reservation form,
where does my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will it take the Hotel to
respond to my reservation request? |
| A. |
|
| Q. |
I don't have 24 hours to wait for
confirmation. What can I do? |
| A. |
|
| Q. |
What happen if after 36 hours we do
not receive any respond from you? |
| A. |
As you are aware this booking is
via online and there are many possible factor that your
reservation does not reached us may be due to server’s
error or due to some other technical problem. Please e-mail
back to us at maxcarry@yahoo.com
or maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my reservation is confirmed? |
| A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not later than
36 hours. Reservations are deemed secured if guaranteed
with credit card or a prepaid Cash Deposit into the hotel's
Bank Account. |
| Q. |
After filling up and submission of
my Reservation Form how do I know if my reservation is confirmed? |
| A. |
Within 24 hours and not later than 36 hours, you will
be contacted by e- mail informing you on the status of your
reservation. |
Q. |
How do you respond
back to us on our confirmation ? |
A. |
We shall be responding back to you
via e-mail. We do not call or we do not fax to you unless
requested to do so. Please ensure that you furnish to
us an accurate e-mail address/es. |
| Q. |
We seem to unable to locate your telephone
number on this website ? |
| A. |
This website and the rates displayed
on this website are specially formulated for Internet
Booking Only. Guest that calls in at the hotel shall not
be entitled to our Internet Promotional Rates. This is
the reason why we do not furnish Telephone contact. |
| Q. |
What happens if I encounter problem
with my reservation upon checking-in? |
| A. |
It is advisable for you to quote
your confirmation number if you were given one but if
you were not, it would be advisable for you to print out
the confirmation letter and bring along. |
| Q. |
What do I need upon checking-in ? |
| A. |
If you are given a confirmation number please quote it
during checking- in and if you do not it would be advisable
for you to print out the confirmation letter and bring along. |
| Q. |
How far ahead should I make the reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is it advantages for us to book early
? |
A. |
Yes it would as most of the time
we are always fully booked. In order not to get disappointed
please make your booking as early as possible. |
| Q. |
During the reservation I gave my credit
card details but upon checking in I decide to pay cash.
Is this possible ? |
| A. |
Yes this is possible. We do not collect
payment online. We do not deduct from your credit until
you arrive at the hotel/resort, the credit card details
is merely to guarantee your reservation only. You may
pay cash upon check in instead. |
| Q. |
What are the means for us to guarantee
our booking ? |
| A. |
To guarantee your booking we would
request for your credit card details. For those without
credit card details we would instruct then to make a cash
deposit into the house’s bank account. Please indicate
in the Reservation Form that you wish to pay by Cash. |
| Q. |
Which would you prefer us to use to
guarantee our reservation, by Credit Card or Cash Deposit
? |
| A. |
Depending where you are from, if
you are from Overseas we would prefer Credit Card due
to the troublesome procedures of having to go to the nearest
compatible banks to make the cash deposit. To make your
reservation and confirmation process easier and faster
we would prefer Credit Card. |
| Q. |
If we do not have a Credit Card can
we make our reservations via your Online Reservation Form
and what are the procedures ? |
| A. |
Yes you can make your reservations
via our Online Reservation Form. The procedures would
be as follows. You are to fill up our Online Reservation
Form and please indicate to us that you are paying by
Cash. We shall give you further instruction on how to
make your Cash Deposit into our hotel/resort Bank Account
during the confirmation stages. |
| Q. |
Do you collect payment during the
Reservation stages ? |
| A. |
No we do not collect payment during
the reservations stages. During reservation stage we need
your credit card details for the main reason to guarantee
your reservation. |
| |
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|
| Cancellation Policy |
| |
| Q. |
How do I change or cancel my reservations
? |
| A. |
Through the telephone, facsimile
or e-mail. Please specify your Confirmation Number, Name,
Hotel/Resort, Check In Date and Check Out Date. We would
prefer by e-mail as it is faster to do so. |
| Q. |
What is you hotel/resort's Cancellation
Policy and what are the penalty if we defaulted ? |
| A. |
Our Cancellation Policy and Penalty
Charges if any, are contained within this website either
on the Accommodation or Room & Rates or Promotional
Packages Page. Please look for these information within
this site. |
| |
|
| |
|
| Payments |
| |
| Q. |
What credit card types are accepted
for guarantee/deposit or payment at your hotel/resort ? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your hotel/resort accept Visa Electron
Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do I have to include my credit
card number? |
| A. |
When you fill up our Secured Online Reservation Form to
guarantee your reservations. |
| Q. |
Is it safe to use my credit card?
|
| A. |
Yes, Our Secured Online Reservation Forms are encrypted.
|
| Q. |
Why do you need my credit card number
and expiry date? |
| A. |
To guarantee the reservation during peak period or late
arrival. |
| |
|
| |
|
| Rooms & Rates |
| |
| Q. |
Based on the rates offered on your
website, is it possible for us to ask for special discount
? |
| A. |
Rates portray on this website are
our Internet Promotional Rates. It is the discounted rates
meant for Internet booking only. Only bookings made via
this website are entitled to these Internet Rates. |
| Q. |
What about special discounts? |
| A. |
No discount will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages if any.
It would be cheaper. |
| Q. |
We are Airlines Staffs, are we entitled
to Airlines Rates? |
| A. |
We do not have rates for Airlines
staffs, please make booking through your respective airlines
for rates accorded to the respective airlines if any.
Our rates are Promotional Internet rates. |
| Q. |
We are Malaysian Government Staff,
are we entitled to special rates ? |
| A. |
No. Our rates are special Internet
Promotional rates. Please check with the respective department
if there are any special rates accorded to Malaysian Government
staffs. |
| Q. |
We are Government
Employees of a Foreign Government, are we entitled for
a special rates ? |
| A. |
No. We do not have any special rates
for Government Employees from a foreign government. |
| Q. |
What are the check-in & checkout
times for a room? |
| A. |
Check-in time is 2.00 p.m and check out time is at 12.00
p.m. |
| Q. |
What is the earliest time I can check-in
into the hotel room ? We will be arriving at the hotel/resort
early in the morning? |
| A. |
Our normal Check-In time is 2.00pm.
Our earliest Check-In time is 12.00 noon. Early check-in
are subject to availability of rooms. |
| Q. |
Do you have Baby Cot ? |
| A. |
Yes we have baby cot and we provide baby cot free of charge.
Please enquire at the reception upon check-in. |
| Q. |
We will be arriving at 5.00 am in
the morning, if we check-in at this time, do you consider
this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home is at 12.00 am, we
would like to check out late at 8.00pm, What is your rate
for late check out? |
| A. |
The normal room rates available on the website applies. |
| Q. |
We will be arriving
at the Hotel at roughly around 3.00am, so can we check
in at that time? |
| A. |
Yes, but you shall be charged in
accordance to the rates shown on this website. Please
indicate in your reservation form your arrival time. |
| Q. |
We are aware
that your check out time is 12.00 noon but due to our
late flight, we wish to stay on until 3.00pm. Is this
chargeable ? |
| A. |
Late check out until 3.00 pm are
usually not chargeable but is always subject to availability
of rooms. Please indicate in your reservation form as
we may be able to accommodate your request free-of-charge
if room are available. |
| Q. |
We are aware
that your check in time is at 2.00 pm, but we would like
to check in at 10.00 am, is this chargeable ? |
A. |
Early Check in are usually not chargeable
but is always subject to availability of rooms. Please
indicate in your reservation form as we may be able to
accommodate your request free-of-charge if room are available. |
| |
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|
| Location |
| |
| Q. |
What are the directions to the Hotels? |
| A. |
Our location map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation |
| |
| Q. |
Is there a hotel shuttle service to/from
the airport? |
| A. |
No, we didn't provide the shuttle
service. |
| Hotel Facilities |
| |
| Q. |
What are the facilities offered at
your hotel ? |
| A. |
|
| Q. |
What are the facilities available
in the rooms? |
| A. |
|
| Q. |
Do we need adaptors or transformers
for our electrical devices? |
| A. |
If you are from Asians countries,
adaptors or transformer are not needed but advisable to
carry with you as some electrical voltage may differ.
In Malaysia, the electricity runs on 240 volts with 50-cycle
system. |
| |
|
| |
|
| Malaysian Law |
| |
| Q. |
Is there a speed limit on the Malaysian
roads and are seat belts required? |
| A. |
Speed limits vary on each road. The
normal speed limit on the highway is 110 km/hr. Speed
limit signboards are available for reference. Please do
not exceed the speed limit. Seat belts are required for
the driver and the front seat passengers. |
| Q. |
Do we need a Malaysian Driving Permit
to drive in Malaysia. |
| A. |
If you carry a valid International
Driving License, you may not require a Malaysian driving
license. However, please check with the Malaysian Road
and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving on the same side
of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left side of the road.
|
| Q. |
How much can I take currency back
to the US tax-free? |
| A. |
Under the Travelers Declaration regulation,
permitted currency limits are as follows : A resident
and a non-resident is permitted to carry into and out
of Malaysia, RM notes not exceeding RM1,000 per person.
There is no limit on the amount of foreign currency notes
or traveler’s cheques carried into Malaysia by resident
and a non-resident. A resident is permitted to carry out
of Malaysia, foreign currency notes including traveller's
cheques, not exceeding RM10,000 equivalent per person.
A non-resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques,
not exceeding the amount brought in. |
| Q. |
What is the legal drinking age? |
| A. |
18 years old. |
| Q. |
Are there any restriction of drinking
alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption alcohol
is allowed except muslims are not allowed to drink in
public in the state of Kelantan and Terengganu. Most of
the hotels/resorts in Kelantan and Terengganu do not serve
alcohol. Please check with the front counter for more
info on this matter. |
| |
|
| |
|
| Travel Document |
| |
| Q. |
Do I need a Visa? |
| A. |
Depending upon which country you
are from. Please check with our local representative,
embassy, consulate located in your respective country.
The following webpage may be able to provide to you some
information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
|
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|
| Miscellaneous |
| |
| Q. |
Does anyone in Kuala Lumpur speak
English or any other language? |
| A. |
English is the common language used
here.Our national language is Bahasa Malaysia. Malaysians
commonly speak Bahasa Malaysia, English, Mandarin, Tamil,
Cantonese, and Punjabi. |
| Q. |
Do we need to change money before
or upon arrival? |
| A. |
For your convenience, it always advisable
to change to local currencies as all transaction in Malaysia
will be in Ringgit Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where can I exchange currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing and shoe sizes the same
in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed on Sundays
and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear hair coverings
in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard tipping practice
in Malaysia? |
| A. |
There is no tipping practice in Malaysia. Tipping is at
your own discretion. |
| Q. |
What's the weather like there in Malaysia
? |
| A. |
Malaysia has an equatorial climate
with uniform temperatures throughout the year. If you
are coming to the East Coast of Malaysia, especially to
Kelantan and Terengganu, most of the hotel and resort
along the east coast here are closed from November to
January due to the monsoon season. Please check with us
on this information. |
| Q. |
Where can I get information about
traveling around Malaysia ? |
| A. |
Please refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details on Museums
in Malaysia ? |
| A. |
|
| Q. |
Where can I find literatures on some
of the outstanding buildings and infrastructures in Malaysia
? |
| A. |
Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find details on Fine Dinning,
Bistros, Cafes , Delis, Restaurant, and Hawkers Centres
in Malaysia ? |
A. |
|
| Q. |
Where can I find details on getting
to Malaysia, getting around Malaysia and getting around
Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know more about public
transport to your hotel, where do we find the said information
? |
| A. |
|
| Q. |
Where can I find the location map
of all the major island resorts in Malaysia? |
| A. |
Please refer to the following website for details on location
map of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find the list of Calendar
of events in Malaysia ? |
| A. |
Please refer to the following website for the complete
list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find details of shopping
complexes in Kuala Lumpur and in Malaysia ? |
| A. |
Please refer to the following website for details of shopping
complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details of shopping
complexes on Langkawi Island ? |
| A. |
Please refer to the following website for list of shopping
complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find details of Embassies
and High Commissions of Foreign Countries in Malaysia ? |
| A. |
|
| Q. |
Where can we
obtain Useful telephone numbers in Malaysia such as Emergencies,
Police, Hospitals, Medical Centres, Taxi, Cabs, Busses,
Car Rentals, Coaches, immigration and all the necessary
numbers while in Malaysia. |
| A. |
Please refer to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find the list of good
hotels and resorts in Malaysia ? |
| A. |
Please refer to the following website for the list of
good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
|
